Refund policy

Built Right. Handled Right.

 

We stand behind what we make.

 

Because every hat is packed with intention and shipped from our family to yours, we offer a 15-day exchange window from the day your order is delivered.

 

We do not offer refunds. We offer exchanges only within 15 days of delivery.

 

Exchanges

If something isn’t quite right, you have 15 days after receiving your item to request an exchange.

 

To be eligible:

  • Item must be unworn and unused

  • In the original packaging

  • Packing slip included

 

We inspect every return. If it doesn’t come back in original condition, we can’t process the exchange.

 

To start an exchange, email us at:
support@brokeranch.co

If approved, we’ll send you:

  • A return shipping label

  • Clear instructions on where and how to send it back

Please don’t send items back without contacting us first — they won’t be accepted.

 

Final Sale Items

We do not accept returns or exchanges on:

  • Sale items

  • Gift cards

No exceptions there.

We’re real people on the other side of this brand — balancing long work weeks, ball games, and building this thing from the ground up. If you have questions, reach out. We’ll take care of you the right way.

 

It’s more than a hat. It’s a mindset.

 

— Broke Ranch Hat Co.